Refund Policy

Effective Date: 1 January, 2026

At BrainGig LLC, we strive to deliver high-quality digital services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Refund Eligibility

We offer a 7–14 day refund window, depending on the nature of the service, under the conditions outlined below.

Refund requests must be submitted within this period from the date of initial payment.

2. Project-Based Services (Web Development, Design, Branding)

Our services are delivered on a milestone-based payment structure (50% upfront / 50% upon completion).

  • Before Work Begins

    Clients may request a full refund of the initial payment if the project has not yet started.

  • After Work Has Started

    Once work has commenced, refunds are not guaranteed and may be issued partially, depending on:

    • The amount of work completed
    • Resources already allocated
    • Time invested

  • After Project Completion

    Once the final deliverables have been provided and approved, no refunds will be issued.

3. Subscription-Based Services (SEO, Maintenance, Marketing)

For ongoing monthly services:

  • Clients may request a refund within 7 days of the initial subscription payment
  • After this period, payments are non-refundable
  • Subscriptions can be cancelled at any time, but cancellation will apply to the next billing cycle

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Delays caused by the client (lack of communication, missing content, etc.)
  • Change of mind after significant progress has been made
  • Completed and delivered work
  • Services already rendered or partially fulfilled

5. How to Request a Refund

To request a refund, please contact us at:

braingigllc@gmail.com

Include:

  • Your name
  • Project details
  • Reason for refund request

We aim to review all requests within 3–5 business days.

6. Payment Processing

All payments and refunds are processed securely through Paddle, our Merchant of Record.

Approved refunds will be issued back to the original payment method. Processing times may vary depending on your payment provider.

7. Policy Updates

BrainGig LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.