Refund Policy
1. General Refund Eligibility
We offer a 7–14 day refund window, depending on the nature of the service, under the conditions outlined below.
Refund requests must be submitted within this period from the date of initial payment.
2. Project-Based Services (Web Development, Design, Branding)
Our services are delivered on a milestone-based payment structure (50% upfront / 50% upon completion).
Before Work Begins
Clients may request a full refund of the initial payment if the project has not yet started.
After Work Has Started
Once work has commenced, refunds are not guaranteed and may be issued partially, depending on:
- The amount of work completed
- Resources already allocated
- Time invested
After Project Completion
Once the final deliverables have been provided and approved, no refunds will be issued.
3. Subscription-Based Services (SEO, Maintenance, Marketing)
For ongoing monthly services:
- Clients may request a refund within 7 days of the initial subscription payment
- After this period, payments are non-refundable
- Subscriptions can be cancelled at any time, but cancellation will apply to the next billing cycle
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Delays caused by the client (lack of communication, missing content, etc.)
- Change of mind after significant progress has been made
- Completed and delivered work
- Services already rendered or partially fulfilled
5. How to Request a Refund
To request a refund, please contact us at:
Include:
- Your name
- Project details
- Reason for refund request
We aim to review all requests within 3–5 business days.
6. Payment Processing
All payments and refunds are processed securely through Paddle, our Merchant of Record.
Approved refunds will be issued back to the original payment method. Processing times may vary depending on your payment provider.
7. Policy Updates
BrainGig LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.